Privacy Policy

Last updated: 01.09.2025

Off Plan Kitchens (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with us, whether through our website, in our showroom, or by contacting us directly.

1. Information We Collect

We may collect and process the following types of personal information:

  • Contact details: Name, email address, phone number, and postal address.

  • Project information: Kitchen, bathroom, or bedroom design preferences, budgets, measurements, and other details relevant to your enquiry.

  • Transaction details: Quotes, invoices, payments, and purchase history.

  • Website usage data: IP address, browser type, and browsing activity on our site (via cookies and analytics).

2. How We Use Your Information

We use your information to:

  • Respond to your enquiries and provide quotations.

  • Process and deliver your orders.

  • Manage customer accounts and aftersales service.

  • Send you updates about our products, services, and offers (only if you’ve opted in).

  • Improve our website, services, and customer experience.

3. Legal Basis for Processing

We process your personal data on the following bases:

  • Contractual necessity – to provide products and services you’ve requested.

  • Legal obligation – to comply with tax and accounting laws.

  • Legitimate interest – to improve our services and communicate with you.

  • Consent – for marketing communications (you may withdraw at any time).

4. Sharing Your Information

We do not sell your personal data. We may share your information with trusted third parties, such as:

  • Delivery companies and installers to fulfil your order.

  • Payment service providers and banks.

  • IT, website, and marketing service providers who support our business.

  • Legal or regulatory authorities where required by law.

All partners are required to keep your information safe and secure.

5. Data Retention

We keep your personal data only for as long as necessary:

  • Customer records: up to 7 years (to comply with UK tax law).

  • Marketing data: until you withdraw consent.

  • Website analytics data: usually no more than 26 months.

6. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you.

  • Request correction of inaccurate data.

  • Request erasure of your data (where legally possible).

  • Restrict or object to our processing of your data.

  • Withdraw consent at any time (for marketing).

  • Request data portability.

To exercise your rights, please contact us at:
📧 info@offplankitchens.com
📞 01903 899506

7. Cookies

Our website uses cookies and similar technologies to improve your browsing experience. You can adjust your browser settings to refuse some or all cookies, but this may affect functionality.

8. Security

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, or unauthorised access.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “last updated” date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact:

Off Plan Kitchens
Unit 9, Wickham Business Centre, Littlehampton, BN17 7AU
📧 info@offplankitchens.com
📞 01903 899506

If you are not satisfied, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.